In the customer-driven business environment
it is well known that “Quality” is the determining factor for success. To provide continuously improved services to the customer, SYANA has established a quality system covering all of its functions.
The management of SYANA is committed to the best quality of services to the customers and to achieving leadership among the competitors. Understanding the vital role of the quality system, the top executive management is directly involved in the monitoring & reviewing of the quality system. Selected personnel from various disciplines have been assigned to enforce the quality systems & to provide training to all employees.
Quality system documents have been grouped into four levels Quality system manual (level-1), procedures (level-2), work instructions & specifications (level-3), and formats & records (level-4). Distribution and control are emphasized through document controllers both at the corporate level and at sites.
Audits are carried out at corporate & site levels by trained & qualified auditors at predetermined intervals. The results of the audits shall be recorded & reviewed by the management review committee. Corrective actions shall be decided in the meeting & implemented. Its effectiveness shall be monitored by identified personnel.
